Our customer charter puts “puts people at the heart of Hostelling Scotland by outlining the service and standards we strive to provide for all of our guests.

We will

  • Provide you with a warm welcome and at all times deliver a high standard of customer engagement.
  • Provide you with a unique Hostelling Scotland experience through our locations, facilities, services and knowledge.
  • Provide you with clean, comfortable and secure youth hostels at all times.
  • Go the extra mile and be positive in all our interactions with you.
  • Listen to your comments and use your feedback to improve.
  • Operate ethically as well as in a sustainable and environmentally-friendly manner.
  • Be respectful and sensitive to meet the needs of all of our customers.

If you are not completely happy, please let us know before you leave so that we can put it right.

Please click here to download our Hostelling Scotland Customer Charter.