Customer feedback has always been at the core of the work we do at SYHA - We rely on our trusted hostellers to give us accurate and actionable feedback so that we can improve our service.

Within our recently re-launched website, we have a new Ratings & Review (view screenshot) process, which makes it even easier to share your thoughts with us.

• When you make a booking, you will have the option of allowing us to contact you or not following your Hostel visit
• If you have agreed: 2 weeks after your stay, we will email you a link, whereby you may leave a rating and review for your stay
• This system is totally impartial as ratings can only be left by those who have stayed recently with SYHA
• Ratings are based on a 5 star system - Half a star being the lowest and 5 stars the highest
• You also have the opportunity to leave more detailed feedback - a section where you can leave a confidential comment for internal SYHA use and another for your travellers tips, which will be published on our website along with the star score you have awarded

Alternatively, you can email feedback@syha.org.uk or telephone our Customer Services Team on 08452 93 73 73 (Mon-Fri, 9am-8pm Summer Opening hours until 30th September 2011, 9am-5pm after 30th September 2011).

And finally, you can use our Feedback Form below - we are happy to hear the good as well as the bad - your feedback is the only way we can improve the service we offer our valued customers. If you have met a stellar employee, or if we have exceeded your expectations in any way, please let us know!

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